CRM – An Introduction to Customer Relationship Management

$61.98$76.98

What Topics are Covered?

  • What CRM is and who it serves
  • Checklist for success
  • Requirement driven product selection
  • Considerations in tool selection
  • Strategies for customer retention
  • Building the future
  • Homegrown vs. application service provider
  • The development team
  • Evaluating and reviewing your program
Clear
SKU: VSCRS351 Category: Tags: ,

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.

What Will Students Learn?

  • The terms and benefits of CRM on a company‚Äôs bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM

Additional information

Method

Both, Download Learning Material, Study Online

Reviews

There are no reviews yet.

Be the first to review “CRM – An Introduction to Customer Relationship Management”

Your email address will not be published. Required fields are marked *

four + 9 =